Frequently Asked Questions
Get instant answers to common questions about eKTextAI's school knowledge assistant platform, pricing, integration, and support for schools.
General
Basic information about eKTextAI
Support & Account
Get assistance and account help
General Questions
eKTextAI is a school knowledge assistant that helps schools provide instant answers to parents, students, teachers, and staff using the information your school already has. Our platform reads your circulars, PDFs, policies, notices, and website content, then provides clear, consistent answers on WhatsApp and Web. Built specifically for schools, eKTextAI makes your school's information instantly accessible to everyone who needs it.
eKTextAI is designed specifically for schools of all sizes—from small private schools to large institutions, school groups, and colleges. Whether you're a K-12 school, international school, or educational institution, eKTextAI helps reduce repetitive parent questions, provide consistent answers about exams, fees, timetables, rules, and school updates. Our platform works with any ERP system and integrates seamlessly with your existing school management tools, making it perfect for schools that want to improve parent communication without disrupting their current processes.
Our AI models achieve over 95% accuracy in understanding and responding to queries. We continuously train and refine our models using diverse datasets and employ advanced techniques like transformer architectures and context-aware processing. The accuracy improves over time as the system learns from your specific school content and parent interactions, with confidence scores provided for each response. This ensures parents get accurate answers about exams, fees, timetables, and school policies.
eKTextAI is designed to work seamlessly with your existing school management systems. We're already connected with SchoolAdminCE and can integrate with other ERPs on request. You don't need to change your current system—eKTextAI works alongside it. The platform reads your circulars, PDFs, policies, and notices that you already create, making that information instantly accessible to parents via WhatsApp and Web. Your current tools stay the same—eKTextAI just makes them easier for parents to access.
eKTextAI can answer questions about any information you upload or connect:
• Circulars & Notices: Exam schedules, holiday announcements, event information
• Policies: School rules, fee structures, admission procedures
• PDFs: Handbooks, timetables, curriculum information
• Website Content: Any information from your school website
• ERP Data: (Optional) Student records, fee information, attendance data
Common questions eKTextAI handles include: "When is the exam?", "What is the fee?", "Where is the timetable?",
"What's the rule?", and "Is there school tomorrow?" The AI provides consistent, accurate answers 24/7.
Most schools begin using eKTextAI in minutes. The setup process is simple and requires no technical skills:
1. Upload circulars, policies, PDFs (or connect your existing documents)
2. Link your WhatsApp number (we guide you through this)
3. Start using — parents can immediately ask questions
Optional steps include connecting your ERP or indexing your website content. Our support team is available
to help with setup, and Business and Growth plan subscribers get priority assistance. No training weeks or
complex configurations required.
Support & Account
We offer multiple support channels tailored for schools:
Email Support: info@ektextai.com (Available to all plans)
Live Chat: Available on our website during business hours
Discord Support: Direct communication with our team for Business and Growth plan subscribers
Help Center: Comprehensive documentation and tutorials for school administrators
Priority Support: Faster response times for Business and Growth plan subscribers
Dedicated Support: Priority phone and email support for Enterprise customers (school groups and franchises)
Our support team understands school workflows and typically responds within 24 hours for standard inquiries
and within 4 hours for priority support. We're here to help your school succeed.
Data security and privacy are our top priorities, especially when handling school and student information.
We implement enterprise-grade security measures including:
• GDPR-Compliant by Design: Built with privacy and safety at the core
• End-to-end encryption for data in transit and at rest
• Information stays within the school's control
• No external training on school data
• Regular security audits and penetration testing
• Role-based access controls for school administrators
• Data anonymization options
• Safe for K–12 environments
• Option to delete your data at any time
We never share your data with third parties, and you maintain full ownership of your information.
Your school's circulars, policies, and student data remain private and secure.
Discord support is a dedicated communication channel available to Business and Growth plan subscribers. Your school will get a private Discord channel where you can directly communicate with our support team for faster responses to your questions. This provides a more interactive way to get help with setup, share feedback, and stay updated on new features designed for schools. Perfect for school administrators who want quick, direct access to our team.
We offer simple, school-focused pricing:
✅ Starter (Free): Perfect for testing with 1-2 circulars. Includes AI Assistant on WhatsApp,
Upload 1 PDF, Index 2 Website Pages, 100 Chat Answers/month, 50 WhatsApp Messages, Up to 10 Parent Contacts,
and Basic Support. No credit card needed.
✅ Business ($49/month): Best for most schools up to ~1,500 students. Includes everything in Starter,
plus Upload 10 PDFs, Index 100 Website Pages, 5,000 Chat Answers/month, 1,000 WhatsApp Messages/month,
Up to 1,000 Parent Contacts, 10 Active Surveys, 500 Survey Responses, Auto-Reply, Business Hours Logic,
and WhatsApp Analytics Dashboard.
✅ Growth ($99/month): Best for medium–large schools (1,500–4,000 students). Includes everything in Business,
plus Upload 50 PDFs, Index 1,000 Website Pages, 10,000 Chat Answers/month, 5,000 WhatsApp Messages/month,
Up to 2,000 Parent Contacts, 30 Active Surveys, 2,000 Survey Responses, and Priority Support.
✅ Enterprise (Custom): For school groups, franchises, and colleges. Includes unlimited features,
multiple branches, custom integrations, and dedicated support.
All plans include unlimited parent questions. See our pricing page for full details.
Yes, you can cancel your subscription at any time with no cancellation fees or penalties. When you cancel, you'll continue to have access to your account until the end of your current billing period. We'll also provide you with an export of your data and analytics history. If you need assistance with cancellation or have feedback about your experience, our support team is here to help.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.